DireWolf Express - Terms and Conditions
All pets must be at least 8 weeks of age to be transported. The individual requesting or arranging for transport certifies that the pet being transported by DireWolf Express is at least 8 weeks of age on or before transport pick up date.
A valid Dire Wolf Project Puppy Health Checklist form signed by a doctor of veterinary medicine is required within 7 days of the scheduled delivery date. The certificate must travel with the pet. Unsigned medical or vaccine records cannot be used as a substitution.
A current rabies vaccination certificate must travel with your pet (for pets over 16 weeks of age).
A copy of our Emergency Care Authorization form must be completed and must travel with your pet. If multiple pets are traveling, you may list them all on a single form, or you may attach a blank sheet of paper to the form if additional space is needed. This form gives us permission to take your pet to a qualified veterinarian in the event they become ill during transport. Should this be necessary, we will make every effort to contact you prior to seeking emergency action. However, if you cannot be reached to have medical emergency treatment approved by you, we will use our discretion to ensure the well-being and health of your pet. All charges for veterinary care will be your responsibility. There will be an additional charge for the administration of any medication at the rate of $5.00/day per pet. Please make sure the Emergency Care Authorization form has been sent and the Puppy Health Checklist, and copy of rabies certificate are in an envelope/folder readily available for the driver when your pet is picked up.
We will require an ample amount of food for your pet in a container or bag that can be closed/sealed securely. No paper or plastic supermarket bags. Please label your food bag with your pet’s name and feeding instructions (amounts and frequency of meals). Your pet will have access to fresh, clean drinking water. We will provide all bedding, water, and treats unless otherwise specified.
We can only accept a tote or a square container that is approximately no larger than a 5-lb. bag of dog food. In addition, you may send a pet bed. Anything larger than this must be cleared in advance and will be based on the availability of space on board at the time of transporting.
We will not transport any pet that requires a muzzle or other restrictive device. Our driver-handlers reserve the right to refuse transport of any pet that displays signs of aggression.
100% of the total transport fee is due at booking. We accept PayPal if you send it as a gift to family/friends to our email address: firstname.lastname@example.org, Venmo @direwolfdogs, or a check in the mail to: DireWolf Express 5502 Hwy 25 S Fruitland, WA 99129.
Scheduling - Pick-up and Delivery. You will be given a one-week window of time for pick up and delivery. We may need to make a pick up or delivery outside of normal business hours to keep on schedule and to meet your needs. We cannot guarantee specific pick up and delivery dates and times on our multi-pet transports. We will only give you an estimated date for pick up and delivery. We will make every effort to adhere to dates specified by you to DireWolf Express, but there can be unforeseeable circumstances which affect the dates given for transport which can include weather, road conditions, acts of God, etc. If no person is present at the time of transport and/or the above described paperwork is not in order at the time of pick-up or delivery, we may have to continue without your pet. You will be charged for the full amount of the transport fee.
Scheduling - Length of Transport. You understand that there is no guarantee or promise made as to the length of time necessary to complete the transport of your pet. The duration of transport is determined by routing, weather, and traffic conditions and could potentially last up to 14 days. While this is rare, all efforts will be made to keep you informed and to keep your pet as comfortable and happy as possible. We provide transport services 24 hours a day, 7 days a week. You will be provided with estimated pick up and delivery dates. We will make every effort to arrive at convenient times, however, scheduling changes and unforeseen delays beyond our control may occur.
DELIVERY. We will make every reasonable attempt to notify the person receiving the pet of our estimated time of arrival. If no one is available to receive the animal and/or we are unable to contact the responsible party, there will be a daily fee of $100 per pet to defray the cost of care and boarding. The party ordering the transport will be responsible for these charges. We recommend that alternate arrangements be made in the event the person responsible for receiving the animal is unable to do so. The receiving party must be available 24 hours a day.
MOST IF NOT ALL, OF OUR TRANSPORT RUNS ARE COORDINATED WELL IN ADVANCE. A RUN MAY BE TIGHTLY COORDINATED TO ACCOMMODATE EACH INDIVIDUAL'S LOCATION AND DATES. ONCE WE BUILD A GROUP TRANSPORT IT IS DIFFICULT AND COSTLY TO RESCHEDULE AND TO MODIFY A RUN. IF YOU CANCEL A RUN PRIOR TO 21 DAYS YOU WILL RECEIVE UP TO A TOTAL OF $450 IN REFUND EXCHANGES. IF A RUN IS CANCELED AFTER 21 DAYS THEN IT IS UNDERSTOOD BY YOU THAT THE REFUND IS A TOTAL FORFEIT. YOU WILL RECEIVE NO REFUND BUT MAY APPLY IT TOWARD A FUTURE TRANSPORT. THE EXCEPTIONS TO THIS POLICY IS IF YOUR LOCATION AND DATE HAS YET TO BE COORDINATED OR YOUR CANCELLATION WILL HAVE NO EFFECT ON THE PLANNING OF THE RUN PRIOR TO YOUR TRANSPORT OR AFTER YOUR TRANSPORT IS COMPLETED YOU MAY RECEIVE A PARTIAL OR FULL REFUND. THE REFUND AMOUNT IS DEPENDENT UPON THE FULL TRANSPORT FEE QUOTED AND OR THE DEPOSIT THAT HAS BEEN SUBMITTED, AS WELL AS, THE COST INCURRED BY DireWolf Express TRANSPORT IN COORDINATING THE TRANSPORT. ALL REFUNDS MAY TAKE UP TO 30 DAYS.
DireWolf Express reserves the right to refuse transport of any pet due to misrepresentation at the time of scheduling as to the pet’s ability to walk or stand of its own accord, or on a leash, and is of a size and weight that one person is able to pick up and carry.
By making payment for transport, you agree to these Terms and Conditions.